FAQ's

Do you accept custom and / or wholesale orders ?

Yes ! Simply contact me and I will work with you on any custom or wholesale order. Wholesale order pricing greatly depends on the amount of product ordered at one time. Custom orders do not contain a custom order charge, however will be charged according to specifications requested.

I moved and my package did not arrive ...

US and International Shipment
Serendipity World is NOT responsible for wrong addresses. We ship to the address on file . If you provide the wrong address and the package is undelivered and sent back it is your responsibility to provide the correct address ( and update your credit card information )and to pay for re-shipping back you. Refunds are NOT given on product or shipping in the event your item is returned. We will contact you and hold the item for 14 days, after that if you do not respond and pay for shipping cost to resend package, the item will be returned to stock and resold ( unless it is a bath and body product. Shipping will NOT be refunded and a restocking fee of 50% will be deducted from your refund. 

Why do some tart or soap colors look different ? ....

By nature some essential oils and fragrance oils are darker in color and over time or during curing can change the color. Vanilla & Cinnamon are the most common scents that can alter color. Please keep this in mind when you are ordering soaps and wax. Contact me for any questions because I love to help. Good example are white - when using those two scents the color white upon curing can change to a honey color, or even have some " orange " color. Yellow can change to a dark honey or brown. In some cases they can alter blue to be more turquoise. I do however, try to achieve the color you are desiring. 

Do I have to have a paypal account to check out and/or what payments do you accept ? 

All major credit cards are accepted. If you would like to only use paypal You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account  

Why do colors appear different sometimes ?

Colors may vary due to computer monitor settings being different. If you are unsure of a color, please convo me directly. I am more then happy to answer any questions or concerns you may have.